Returns & Refunds
30-day returns on unused items in original packaging, with a free return shipping label and RMA. See what qualifies and how to start a return.
At Fellowes Machines, we want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.
Return Window
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
- The item must be unused and in its original condition
- Returned in original packaging
- Include proof of purchase or order confirmation
How to Initiate a Return
To request a return, contact us at weborders@technelium.com.
- You will receive a Return Authorization (RMA)
- A return shipping label (at no cost)
- Detailed return instructions
Important: Returns without prior approval will not be accepted.
Returns should be sent to:
11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. Damaged, defective or incorrect items must be reported to us within 48 hours of delivery.
- Damaged
- Defective
- Incorrect
Contact us at weborders@technelium.com with details and images.
Non-Returnable Items
- Customized or special-order items
- Personal care products
- Hazardous materials
- Clearance or sale items
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We currently do not offer direct exchanges.
- Return the original item (once approved)
- Place a new order separately
Refunds
- Refunds processed within 15 business days after approval
- Refunds issued to original payment method
Bank processing times may vary. If you have not received your refund 15 business days after approval, please contact us.
Contact Us
Fellowes Machines – Powered by Technelium LLC
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer Service Hours: 10:00 AM – 05:00 PM (ET)
Last updated October 1, 2026