Support

Customer Service

Order help, warranty claims, spare parts and product support for Fellowes shredders, air purifiers, laminators and binding machines. US-based support, Mon-Fri.

At Fellowes Machines, we are committed to providing responsive, reliable, and helpful customer support. Our team is here to assist you before, during, and after your purchase.

Customer Support Availability

Our customer service team is available during the following hours:

Monday to Friday
10:00 AM – 05:00 PM (ET)

We aim to respond to all inquiries within 24–48 business hours.

How to Contact Us

You can reach our support team through the following channels:

Email: weborders@technelium.com
Phone: +1 (858) 266-0509

For faster assistance, please include your order number and a brief description of your request.

Order Support

We can assist you with:

Order status and tracking updates
Shipping and delivery inquiries
Return and refund requests
Product information and compatibility questions

Technical Support

If you experience any issues with your product, our support team will guide you through troubleshooting steps or coordinate a replacement if required under warranty or return policy.

Response Time & Resolution

Initial response: within 24–48 business hours
Resolution time depends on the nature of the request
Complex issues may require additional time for investigation